About Me
Results-oriented professional with a strong background in human-centric services, customer engagement, and a passion for technology and innovation. Proven track record in communications, B2B/B2C sales, and project management.
My career highlights solid interpersonal and active listening skills, with proficiency in explaining complex technical information in accessible terms, boosting client relationships and retention. As a motivated self-starter with a natural flair for connecting with diverse clients and driving customer satisfaction, I thrive in multicultural environments and workplaces that challenge me to grow professionally and achieve company goals.
Professional Focus:
Mission Alignment:
Committed to growth and upholding organization's values while delivering measurable results through continuous learning, adaptability, and ethical business practices.
Wilton Otto
Business Development Professional
Professional Focus
Mission
To leverage my customer engagement expertise and technical skills to drive business growth and operational excellence for forward-thinking organizations in North America.
Vision
To be a valued team member who consistently delivers exceptional results through innovative problem-solving, effective communication, and a commitment to continuous improvement.
Customer Engagement
Driving retention and satisfaction through active listening and relationship building.
Technical Communication
Translating complex information into accessible terms for diverse audiences.
Project Management
Delivering results through effective planning, budgeting, and stakeholder management.
Problem-Solving
Analytical approach to identifying issues and implementing effective solutions.
Organizational Skills
Prioritizing tasks and managing multiple projects in fast-paced environments.
Microsoft Office
Advanced proficiency in Word, Excel, Outlook, Teams, and PowerPoint.
Digital Aptitude
Leveraging AI, data visualization, and digital tools for business improvement.
Strategic Marketing
Elevating brand presence through innovative content and campaigns.
Cross-Cultural Skills
Effectively communicating across diverse backgrounds and international contexts.
Team Leadership
Motivating teams to achieve goals through collaboration and clear direction.
Professional Commitment
Committed to delivering measurable results, fostering positive team dynamics, and contributing to organizational success through adaptability, continuous learning, and ethical business practices.
Professional Experience
Huchmell Global Ltd
Food Importing & Distribution Company
Calgary, Alberta, Canada
June 2024 - Present
Co-Founder (Tech, Growth & Partnership Lead)
- •Elevate brand presence through innovative products and strategic marketing initiatives
- •Manage client relations and forge key partnerships to drive business growth
- •Spearhead content creation for advertising campaigns across multiple platforms
- •Lead technology integration and digital transformation initiatives
Key Achievement: Successfully launched and positioned the company in Calgary's competitive food distribution market, establishing strategic partnerships and implementing digital marketing strategies that enhanced brand visibility and market penetration.
Kmoon Inc (Rogers Communications)
Telecommunications - Small & Enterprise Business Unit
Calgary, Alberta, Canada
May 2024 - July 2024
Business Consultant Small & Enterprise Business Unit
- •Developed expertise in crafting tailored sales strategies aligned with company goals and diverse business client needs
- •Enhanced skills in building and maintaining productive relationships with business clients for long-term B2B success
- •Gained proficiency in delivering persuasive presentations that effectively articulate value propositions, leading to higher conversion rates
- •Refined negotiation skills to secure favorable terms and master closing techniques ensuring deal completion and future client loyalty
Key Achievement: Contributed to improved client engagement strategies and sales processes during the consulting period, gaining valuable insights into telecommunications industry best practices and B2B relationship management in the Canadian market.
Porticus Asia Limited
Swiss Philanthropic Company, Asia Headquarters
Hong Kong, China
June 2022 - March 2024
Grant Administrator
- •Managed grant application workflows efficiently with timely progress updates
- •Analyzed financial components of grants to determine viability and impact potential
- •Coordinated effectively with management and partners to advance grant applications and project implementation
- •Improved adherence to due diligence and safeguarding policies ensuring compliance and safe practices
- •Developed monitoring and oversight skills through timely grant conditions and implementation status tracking
- •Maintained strong database management (Salesforce) with detailed reporting and data accuracy
- •Provided comprehensive reporting to support administrative strategic planning and program evaluation
- •Fostered teamwork and collaboration to streamline grant application reviews and selection processes
Key Achievement: Administered financial assessment of 50+ grant proposals while ensuring rigorous compliance and safeguarding standards. Effectively monitored project implementation through Salesforce, supported comprehensive reporting processes, and facilitated grant disbursements to clients across Asia, the Middle East, Africa, and Europe. Streamlined reporting mechanisms and contributed to informed decision-making on lived experience grant-making to grassroots organizations under the People on the Move program.
Eaton Hotel (Langham Hospitality Group)
International Luxury Hotel Chain
Hong Kong, China
Dec 2021 - May 2022
Guest Service Attendant (Part-Time)
- •Developed strong customer service skills and analytical problem-solving abilities
- •Honed multitasking and timely service delivery skills to satisfy diverse customer needs
- •Enhanced verbal communication skills with people from various cultural backgrounds and ethnicities
- •Strengthened teamwork spirit and collaboration required for daily operational tasks
- •Built strong interpersonal skills, dependability, stress tolerance, patience, and high energy to ensure work completion
Key Achievement: Consistently maintained high customer satisfaction ratings while working in a fast-paced, multicultural environment. Demonstrated adaptability and cultural sensitivity that contributed to positive guest experiences and team efficiency.
Christian Action
Nonprofit Refugee Serving Organization
Hong Kong, China
Nov 2018 - Dec 2020
Program Officer
- •Strengthened application of project management knowledge in development, staffing, budgeting, scheduling, and stakeholder collaboration
- •Enhanced skills in developing relationships with various communities, institutions, and nonprofit organizations to raise funds, awareness, and collaboration supporting organizational goals
- •Recommended improvements to internal processes enabling more prompt proposal reviews and improved funder communications
- •Developed expertise in guiding and assigning tasks, planning and implementing events, progressive reporting, and budget management
- •Perfected skills in budgeting project costs and program expenditures, working closely with funders, managers, vendors, service providers, and financial teams to ensure adherence to planned project costs
- •Upgraded monitoring, evaluation, and reporting skills through timely updates to donors on project status, challenges, and impacts
Key Achievement: Developed a comprehensive MEAL plan as a roadmap for implementing project activities, which led to improved monitoring and evaluation processes and enhanced project reporting. This strategic initiative increased funding from thousands to over one million dollars in subsequent years while extending project duration and expanding program reach.
Vodafone UK
International Telecommunications Company serving UK customers
Cairo, Egypt
June 2016 - Nov 2016
International Clients' Account Adviser
- •Developed strong client relationship-building skills and analytical problem-solving abilities
- •Gained understanding of rigorous global customer service standards through international client account management
- •Enhanced ability to communicate clearly with different personalities and cultures effectively
- •Developed patience, empathy, and awareness of customer satisfaction drivers
- •Strengthened ability to use positive and persuasive language to negotiate and calm frustrated clients
Key Achievement: Achieved a 50% increase in Net Promoter Score (NPS) and significant improvement in branch efficiency through in-depth problem-solving skills and professional resolution of customer complaints. Recognized for exceptional customer relationship management in a multicultural service environment.
Trainer's Box
International Business Training Resource Portal
Cairo, Egypt
Nov 2014 - Nov 2016
Freelance Training Content Developer
- •Developed strong research abilities, enhancing creative, critical, and analytical thinking skills
- •Quickly learned to distill information about new topics concisely and meaningfully
- •Improved proficiency in applying PowerPoint, Word, Excel, and other office tools
- •Cultivated teamwork, collaborative spirit, and awareness of diverse viewpoints
Key Achievement: Actively pursued process improvements for content development aligned with industry standards and best practices, resulting in a 50% increase in training material production within three months. Introduced standardized templates that enhanced quality consistency while reducing development time.
Microfilm Egypt
National Scanners' Importing & Distributing Company
Cairo, Egypt
May 2014 - Oct 2014
Global Ex. Egypt Executive Account Manager
- •Learned effective communication with different cultures and seniority levels by developing relationship strategies for each category
- •Improved organizational skills, task prioritization abilities, and effective time management
- •Developed strong presentation and negotiation skills to secure business opportunities
- •Built solid internal stakeholder management skills and deep understanding of client business needs
- •Developed strategic thinking skills and innovative methods to work more efficiently
Key Achievement: Successfully managed 5 key client accounts, improving trust and strengthening relationships that resulted in a 15% price reduction from three clients for monthly purchases exceeding 50+ scanners and related products. Introduced a simplified document template for status updates and persuaded management to implement it department-wide, reducing administrative tasks by 40%.
St Lwanga Secondary School
Academic Institution
Cairo, Egypt
Feb 2013 - May 2014
English Language Teacher
- •Taught English language to secondary school students from diverse backgrounds
- •Developed comprehensive lesson plans and educational materials
- •Assessed student progress and provided constructive feedback
- •Adapted teaching methods to accommodate different learning styles
Key Achievement: Successfully improved student English proficiency levels through innovative teaching methods and culturally sensitive approaches. Developed strong cross-cultural communication skills while working with students from diverse backgrounds.
UNICEF
International UN Nonprofit Organization
Khartoum, Sudan
Oct 2008 - Nov 2010
Project Coordinator (Sudan Info Campaign for Return & Re-integration - SICRR)
- •Coordinated the Sudan Info Campaign for Return & Re-integration project implementation
- •Managed comprehensive project implementation and stakeholder relationships
- •Ensured project goals and objectives were met within established timelines and budget constraints
- •Facilitated communication between international teams and local communities
Key Achievement: Led the successful implementation of the Sudan Info Campaign for Return & Re-integration (SICRR) project, coordinating cross-functional teams and managing complex stakeholder relationships. Received formal Certification of Appreciation from UNICEF Khartoum for exceptional leadership and strategic contributions that exceeded project objectives and community impact goals.
Save the Children UK
International UN Nonprofit Organization
Khartoum, Sudan
Mar 2008 - Oct 2008
Field Assistant (Child Protection/Education)
- •Assisted with child protection and education initiatives in challenging field conditions
- •Supported field operations and program implementation in remote areas
- •Collaborated with international and local team members to ensure program effectiveness
- •Maintained detailed records and reports on program activities and outcomes
Key Achievement: Contributed to successful child protection and education programs in challenging field conditions, demonstrating adaptability and commitment to humanitarian work. Gained valuable experience in international development and cross-cultural program implementation.
Skills & Expertise
Microsoft Office Suite
Word, Excel, Outlook, Teams
Proficient in using Microsoft Office applications for business documentation, data analysis, and communication.
CRM & Database Management
Salesforce, Data Analysis
Experience with Salesforce CRM and database management for tracking client relationships and project data.
Data Visualization
Data Storytelling, Reporting
Certified in data storytelling and visualization techniques to present complex information clearly.
Digital Proficiency
Microsoft Copilot, Generative AI
Certified in Microsoft Copilot and Generative AI applications for enhanced productivity and innovation.
Presentation Skills
Pitching, Public Speaking
Delivering persuasive presentations that effectively articulate value propositions to diverse audiences.
Negotiation
B2B Sales, Client Relations
Refined negotiation skills to secure favorable terms and master closing techniques in business settings.
Project Management
Budgeting, Coordination, MEAL
Experience managing million-dollar projects with detailed tracking, monitoring, evaluation, and reporting.
Multilingual Communication
English, Arabic, Acholi
Supporting diverse customers in their native languages to create comfortable interactions.
Relationship Building
Client Management, Partnerships
Developing and maintaining productive relationships with clients, partners, and stakeholders.
Problem Solving
Critical Thinking, Innovation
Analytical approach to identifying issues and implementing effective solutions in complex situations.
Time Management
Prioritization, Multitasking
Strong organizational skills with ability to prioritize tasks and manage multiple projects simultaneously.
Emotional Intelligence
Empathy, Self-Awareness
Certified in emotional intelligence techniques for effective interpersonal communication and leadership.
My Services
Business Consulting
Strategic advice for small and enterprise businesses with tailored sales strategies and client relationship management.
Grant Administration
Efficient management of grant applications, financial analysis, and project implementation with Salesforce expertise.
Data Storytelling & Visualization
Transforming complex data into compelling visual narratives that drive decision-making and engagement.
Content Development
Creating engaging training materials, presentations, and business documentation with Microsoft Office expertise.
Digital Transformation
Leveraging AI tools like Microsoft Copilot and generative AI to streamline workflows and boost productivity.
Partnership Development
Building strategic relationships and collaborations to drive growth and create mutual value.
Client Relationship Management
Developing and maintaining productive client relationships with a focus on retention and satisfaction.
Strategic Marketing
Creating compelling content and campaigns to elevate brand presence and drive customer engagement.
Education & Training
Educational Background
Diploma in Business Admin/Management
Cambridge College CTC Academy
Cairo, Egypt
2011 - 2012
GMDSS & Telecommunication Diploma
Wireless Telecom Institute
Cairo, Egypt
2012 - 2013
ACCP – Aptech Certified Computer Professional
APTECH Computer Centre
Khartoum, Sudan
2009 - 2010
I.T Diploma in Multimedia & Networking
Roadman IT Solutions
Kampala, Uganda
2007 - 2008
UACE – Uganda Advance Certification of Education
Makerere College
Kampala, Uganda
2005 - 2006
UCE – Uganda Certification of Education
Duhaga Secondary School
Hoima, Uganda
2001 - 2004
Professional Certifications
Business Consulting
US Institute Of Diplomacy And Human Rights (USIDHR)
2024
Data Storytelling and Visualization Certificate
2024
Generative AI Certificate
2024
Streamlining Your Work with Microsoft Copilot Certificate
2024
Developing Emotional Intelligence
LinkedIn & PMI
2024
Certificate in Life Coaching
Stackskills
2020
Certificate in Parent Effectiveness Training (P.E.T)
Gordon Training
2019
Certification of Appreciation for Input & Leadership on SICRR Project
UNICEF Khartoum
2010
I.T & Computer Skills Certification
Makerere University
2007
Get in Touch
Contact Information