About Me
Results-driven professional with over 10 years of experience in business development, customer engagement, and project management across diverse industries and international markets.
Skilled in building strategic partnerships, implementing digital solutions, and delivering exceptional customer experiences that drive business growth and operational excellence.
Combines analytical thinking with strong interpersonal skills to develop innovative solutions to complex business challenges while maintaining a focus on measurable outcomes.
Professional Focus:
Wilton Otto
Business Development Professional
Professional Focus
Mission
To leverage my customer engagement expertise and technical skills to drive business growth and operational excellence for forward-thinking organizations in North America.
Vision
To be a valued team member who consistently delivers exceptional results through innovative problem-solving, effective communication, and a commitment to continuous improvement.
Customer Engagement
Driving retention and satisfaction through active listening and relationship building.
Technical Communication
Translating complex information into accessible terms for diverse audiences.
Project Management
Delivering results through effective planning, budgeting, and stakeholder management.
Problem-Solving
Analytical approach to identifying issues and implementing effective solutions.
Organizational Skills
Prioritizing tasks and managing multiple projects in fast-paced environments.
Microsoft Office
Advanced proficiency in Word, Excel, Outlook, Teams, and PowerPoint.
Digital Aptitude
Leveraging AI, data visualization, and digital tools for business improvement.
Strategic Marketing
Elevating brand presence through innovative content and campaigns.
Cross-Cultural Skills
Effectively communicating across diverse backgrounds and international contexts.
Team Leadership
Motivating teams to achieve goals through collaboration and clear direction.
Professional Commitment
Committed to delivering measurable results, fostering positive team dynamics, and contributing to organizational success through adaptability, continuous learning, and ethical business practices.
Professional Experience
Huchmell Global Ltd
Calgary, Alberta, Canada
June 2024 - Present
Co-Founder (Tech, Growth & Partnership Lead)
- •Elevate brand presence through innovative products and strategic marketing
- •Manage client relations and forge key partnerships
- •Spearheaded content creation for advertising campaigns
Kmoon Inc (Rogers Communications)
Calgary, Alberta, Canada
May 2024 - July 2024
Business Consultant Small & Enterprise Business Unit
- •Developing expertise in crafting tailored sales strategies that align with the company's goals and the unique needs of diverse business clients
- •Enhancing skills in building and maintaining solid and productive relationships with business clients, crucial for long-term success in B2B environments
- •Gaining proficiency in delivering persuasive presentations and pitches that effectively articulate the value proposition of products and services
- •Refining negotiation skills to secure favorable terms and master closing techniques that ensure deals are signed
Porticus Asia Limited
Hong Kong, China
June 2022 - March 2024
Grant Administrator
- •Efficient management of grant application workflows and timely progress updates
- •Ability to analyze financial components of grants to determine viability and impact
- •Effective coordination skills with management and partners to advance grant applications & project implementation
- •Improved adherence to due diligence and safeguarding policies to ensure safe practices and compliance
- •Strong Database management and upkeep (Salesforce) with detailed reporting and data accuracy
Eaton Hotel (Langham Hospitality Group)
Hong Kong, China
Dec 2021 - May 2022
Guest Attendant (Part-Time)
- •Developed strong customer service skills, analytical and systematic problem-solving skills
- •Honed my multitasking and timely service delivery skills to satisfy customers' needs
- •Honing my verbal communication with different people of various cultural backgrounds and ethnicity
- •Boosted my teamwork spirit and collaboration as this is required to perform daily tasks
- •Building strong interpersonal skills, dependability, stress tolerance, patience, and high energy
Christian Action
Hong Kong, China
Nov 2018 - Dec 2020
Program Officer
- •Strengthened application of project management knowledge regarding development, staffing, budgeting, scheduling, and collaboration
- •Enhanced skills in developing relationships with various communities, institutions, and other nonprofit organizations
- •Learned how to recommend improvements to internal processes for more prompt proposal review
- •Developed knowledge in guiding and assigning tasks, planning and implementing events, progressive reporting, and budget management
- •Upgraded monitoring, evaluation, and reporting skills through timely updates to donors
Key Achievement: Developed a concrete MEAL plan as a roadmap to implementing project activities, which led to an improved monitoring and evaluation process and better project reporting. Consequently, this increased funding from just a few thousand to a million dollars in the following years, and the project duration was extended simultaneously.
Vodafone UK
Cairo, Egypt
June 2016 - Nov 2016
International Clients' Account Adviser
- •Strong client relationship-building skills, analytical and systematic problem-solving skills
- •Understand rigorous global customer service standards through international client account management
- •Enhanced my talent to communicate clearly with different personalities and cultures in an effective manner
- •Developed patience, empathy, and awareness of what drives customer satisfaction
- •Boosted my ability to use positive and persuasive language to negotiate and calm frustrated clients
Key Achievement: Identifying and resolving problems resolved customer complaints, resulting in a 50% increase in Net Promoter Score (NPS) and branch efficiency.
Trainer's Box
Cairo, Egypt
Nov 2014 - Nov 2016
Freelance Training Content developer
- •Developed strong research ability, enhancing my creative, critical, and analytical thinking skills
- •Quickly learned to distill information about new topics concisely and meaningfully
- •Improved knowledge in applying PowerPoint, Word, Excel, and other office tools
- •Cultured teamwork, collaborative spirit, and awareness of others' viewpoints
Key Achievement: Actively pursued process improvements for content development in line with industry standards and best practices; as such, production of training materials was boosted by 50% within three months.
Microfilm Egypt
Cairo, Egypt
May 2014 - Oct 2014
Global Ex. Egypt Executive Account Manager
- •Learned effective communication with different cultures and ranks of seniority
- •Improved my organizational skills, ability to prioritize tasks accordingly, and effective time management
- •Developed strong presentation and negotiation skills to secure business
- •Developed solid internal stakeholder management skills and a deep understanding of client's business needs
- •Developed strategic thinking skills and new, innovative methods to work more efficiently
Key Achievement: Successfully managed 5 client accounts; improved trust and strengthened relationships, resulting in a 15% price reduction from three clients for every monthly purchase of over 50+ scanners and related products. Introduced a simplified document template for status update use and persuaded the Manager to let the entire department use it efficiently. As a result, work admin tasks were reduced by 40%.
St Lwanga Secondary School
Cairo, Egypt
Feb 2013 - May 2014
English Language Teacher
- •Taught English language to secondary school students
- •Developed lesson plans and educational materials
- •Assessed student progress and provided feedback
UNICEF
Khartoum, Sudan
Oct 2008 - Nov 2010
Project Coordinator (Sudan Info Campaign for Return & Re-integration -SICRR)
- •Coordinated the Sudan Info Campaign for Return & Re-integration project
- •Managed project implementation and stakeholder relationships
- •Ensured project goals and objectives were met within timeline and budget
Key Achievement: Received Certification of Appreciation for Input & Leadership on SICRR Project from UNICEF Khartoum, Sudan (2010).
Save the Children UK
Khartoum, Sudan
Mar 2008 - Oct 2008
Field Assistant (child protection/education)
- •Assisted with child protection and education initiatives
- •Supported field operations and program implementation
- •Collaborated with team members to ensure program effectiveness
Skills & Expertise
Microsoft Office Suite
Word, Excel, Outlook, Teams
Proficient in using Microsoft Office applications for business documentation, data analysis, and communication.
CRM & Database Management
Salesforce, Data Analysis
Experience with Salesforce CRM and database management for tracking client relationships and project data.
Data Visualization
Data Storytelling, Reporting
Certified in data storytelling and visualization techniques to present complex information clearly.
Digital Proficiency
Microsoft Copilot, Generative AI
Certified in Microsoft Copilot and Generative AI applications for enhanced productivity and innovation.
Presentation Skills
Pitching, Public Speaking
Delivering persuasive presentations that effectively articulate value propositions to diverse audiences.
Negotiation
B2B Sales, Client Relations
Refined negotiation skills to secure favorable terms and master closing techniques in business settings.
Project Management
Budgeting, Coordination, MEAL
Experience managing million-dollar projects with detailed tracking, monitoring, evaluation, and reporting.
Multilingual Communication
English, Arabic, Acholi
Supporting diverse customers in their native languages to create comfortable interactions.
Relationship Building
Client Management, Partnerships
Developing and maintaining productive relationships with clients, partners, and stakeholders.
Problem Solving
Critical Thinking, Innovation
Analytical approach to identifying issues and implementing effective solutions in complex situations.
Time Management
Prioritization, Multitasking
Strong organizational skills with ability to prioritize tasks and manage multiple projects simultaneously.
Emotional Intelligence
Empathy, Self-Awareness
Certified in emotional intelligence techniques for effective interpersonal communication and leadership.
My Services
Business Consulting
Strategic advice for small and enterprise businesses with tailored sales strategies and client relationship management.
Grant Administration
Efficient management of grant applications, financial analysis, and project implementation with Salesforce expertise.
Data Storytelling & Visualization
Transforming complex data into compelling visual narratives that drive decision-making and engagement.
Content Development
Creating engaging training materials, presentations, and business documentation with Microsoft Office expertise.
Digital Transformation
Leveraging AI tools like Microsoft Copilot and generative AI to streamline workflows and boost productivity.
Partnership Development
Building strategic relationships and collaborations to drive growth and create mutual value.
Client Relationship Management
Developing and maintaining productive client relationships with a focus on retention and satisfaction.
Strategic Marketing
Creating compelling content and campaigns to elevate brand presence and drive customer engagement.
Education & Training
Educational Background
Diploma in Business Admin/Management
Cambridge College CTC Academy
Cairo, Egypt
2011 - 2012
GMDSS & Telecommunication Diploma
Wireless Telecom Institute
Cairo, Egypt
2012 - 2013
ACCP – Aptech Certified Computer Professional
APTECH Computer Centre
Khartoum, Sudan
2009 - 2010
I.T Diploma in Multimedia & Networking
Roadman IT Solutions
Kampala, Uganda
2007 - 2008
UACE – Uganda Advance Certification of Education
Makerere College
Kampala, Uganda
2005 - 2006
UCE – Uganda Certification of Education
Duhaga Secondary School
Hoima, Uganda
2001 - 2004
Professional Certifications
Business Consulting
US Institute Of Diplomacy And Human Rights (USIDHR)
2024
Data Storytelling and Visualization Certificate
2024
Generative AI Certificate
2024
Streamlining Your Work with Microsoft Copilot Certificate
2024
Developing Emotional Intelligence
LinkedIn & PMI
2024
Certificate in Life Coaching
Stackskills
2020
Certificate in Parent Effectiveness Training (P.E.T)
Gordon Training
2019
Certification of Appreciation for Input & Leadership on SICRR Project
UNICEF Khartoum
2010
I.T & Computer Skills Certification
Makerere University
2007
Get in Touch
Contact Information